I have never been to a physiotherapist or chiropractor before. What should I expect during an initial assessment?

Once you have booked your appointment through our online portal, you will be prompted to complete an intake form to provide your practitioner with important information about your health history. When you visit the clinic, we encourage you to bring any referral documents or test results.

Your first appointment will run approximately an hour as you and your practitioner discuss your areas of concern and the best course of action. During this time, they will perform a complete assessment and begin treatment. This is a collaborative effort, so we encourage you to ask questions during your session.

What is the difference between physiotherapy and chiropractic?

There are actually more similarities than differences based on today's standards!

Physiotherapists and chiropractors treat conditions related to the spine, muscles, joints and nervous system. They use exercise rehabilitation, soft tissue techniques, acupuncture, exercise plans, and education while treating your condition. The primary difference is that chiropractors have additional education regarding adjusting.

Clients are welcome to seek care from either practitioner for their conditions.

What is the difference between physiotherapy and sports physiotherapy?

Physiotherapy assists in restoring mobility, strength, function and movement. It includes not only rehabilitation of existing injuries through manual therapy but also injury prevention and promoting health and fitness.  

Sport physiotherapy is performed by advanced-level practitioners who have furthered their knowledge in sports medicine and sports-related injuries. They have completed multiple hours of on-field coverage and utilize advanced clinical reasoning for athlete-related cases. Not all sports physiotherapists hold the same credentials, so it's essential to do your research before booking an appointment. Your sports physiotherapy sessions may include the need to refer to a Sports Medicine Physician or discuss a return to play program.

What is an adjustment?

Chiropractors use their hands to apply controlled force to your joint and guide it through a range of motion. Sometimes, there will be an audible popping noise, which happens when there is a release of the pressure build-up within these joints. This action helps to restore your joint’s natural movement, improves its function and decreases pain.

Will I need to be adjusted if I visit for a chiropractic treatment?

No, not all conditions require adjustments to see results. After your assessment, your chiropractor will explain your recommended treatment options based on your condition. If warranted, an adjustment might be proposed as a part of your care plan; however, if you do not feel comfortable including adjustments, other methods can be used to obtain the beneficial results.

How long is an appointment, and how much does it cost?

All of our initial assessments, regardless of practitioner, are an hour in length. We get into the "nitty-gritty" of your health history to ensure we can provide you with an accurate diagnosis and a successful treatment plan and begin treatment in your first session.

For a complete list of all our treatment session lengths and prices, you can visit our online booking portal.

Do you offer direct billing?

Yes, we do! We offer direct billing through most insurance providers, so don't forget to bring your insurance details. Direct billing decreases the direct costs of a session for our clients (and creates less paperwork). Not all insurance plans can be directly billed, so if you are unsure of your coverage, please contact your provider in advance.

We also accept payment in cash, debit, and credit (Visa, Mastercard, AMEX, and Discover).

Is Great North Physiotherapy an OHIP-approved clinic?

No, we do not offer OHIP coverage at this time. If you require an OHIP-approved clinic for your recovery needs, you can view the list of all approved clinics in the Hamilton, Niagara, Haldimand, and Brant areas here.

What appointment options do you offer?

We aim to be flexible to meet our client's needs. We offer in-person treatments at our clinic, virtual assessments, and athletic event coverage (we travel to your game or tournament).

If you have questions, we encourage you to contact us at info@greatnorthphysio.ca or call 905-467-1440 for more information.

Can someone accompany me to my appointment?

Absolutely! If there are extenuating circumstances or you require additional support, please contact us at info@greatnorthphysio.ca or call 905-467-1440 to discuss.

Where is Great North Physiotherapy located?

GNP is in Niagara-on-the-Lake at 1882 Niagara Stone Road (neighbouring the Niagara North Family Health Team and Simpson's Pharmacy). Our entrance is on the left-hand side of the building as soon as you enter the parking lot. Parking is free of charge and fully accessible.

We are primed to service clients across the Niagara Region, including Niagara-on-the-Lake, St. Catharines, Niagara Falls, Thorold, Welland, Pelham, Fonthill, and Fort Erie.