Important Details Regarding our Cancellation Policy

We strive to provide our clients with the best services and support at Great North Physiotherapy. To ensure we can continue to provide an exceptional level of care, we have implemented the following cancellation policy:


24 Hours Notice:
A minimum of 24 hours' notice is required for any appointment cancellations.


First Cancellation (Less than 24 Hours Notice):
No charge.

Second Cancellation (Less than 24 Hours Notice): 50% of the appointment cost.

Third and Subsequent Cancellations (Less than 24 Hours Notice): 100% of the appointment cost.


Fees for cancellations with less than 24 hours notice cannot be charged to benefit plans or third-party insurance providers. Clients are responsible for paying these fees directly.

If you have questions about our policy, please contact Caitlin Kwolek, Office & Marketing Manager, at