I have never been to a physiotherapist or chiropractor before. What should I expect?

Once you have booked your appointment through our online portal, you will be prompted to complete an intake form which will provide your practitioner with important information about your health history.

When you visit the clinic, we ask that you arrive no earlier than 10 minutes before your appointment time and also bring any referral documents or test results. Upon your arrival, please scan the QR code in the waiting area to complete your self-check-in. If you do not have a mobile device, feel free to take a seat and your practitioner will greet you at your appointment time. We promise to have some good reading material on hand so you don't get bored!

Your first appointment will run approximately an hour in length as you and your practitioner discuss your areas of concern and the best course of action. During this time, they will perform a complete assessment and begin treatment. This is a collaborative effort, so we encourage you to ask plenty of questions during your session.

What is the difference between physiotherapy and sports physiotherapy?

Physiotherapy assists in restoring mobility, strength, function and movement. It includes not only rehabilitation of existing injuries through manual therapy, but also injury prevention and the promotion of health and fitness.  

Sport physiotherapy is performed by advanced-level practitioners who have furthered their knowledge in sports medicine and sports-related injuries. They have completed multiple hours of on-field coverage and utilize advanced clinical reasoning for athlete-related cases. Not all sport physiotherapists hold the same credentials, so it's important to do your research before booking an appointment.

Working with GNP, we will have you covered whether you require a regular physiotherapy session, or have sustained an athletic injury.

How long is an appointment, and how much does it cost?

All of our initial assessments, regardless of practitioner, are an hour in length.

We get into the "nitty-gritty" of your health history to ensure we can provide you with an accurate diagnosis and a successful treatment plan, and also begin treatment in your first session.

For a full list of all our treatment session lengths and prices, you can visit our online booking portal.

What appointment options do you offer?

We aim to be flexible to meet our client's needs. We offer in-person treatments at our clinic, virtual assessments, athletic event coverage (we travel to your game or tournament), and in certain circumstances, in-home coverage.

If you have questions, we encourage you to contact us at info@greatnorthphysio.ca or call 905-467-1440 for more information.

Can someone accompany me to my appointment?

Absolutely! If there are extenuating circumstances or you require additional support, please contact us at info@greatnorthphysio.ca or call us at 905-467-1440 to discuss.

Do you offer direct billing?

Yes, we do! We offer direct billing through your insurance provider, so don't forget to bring your insurance details. The purpose of direct billing is to decrease the direct costs of a session for our clients (and less paperwork). Note that not all insurance plans can be direct billed, so if you are unsure of your coverage please contact your provider in advance.

We also accept payment in the form of cash, debit, and credit (Visa, Mastercard, AMEX, and Discover).

Is GNP an OHIP-approved clinic?

No, we do not offer OHIP coverage at this time.

If you do require an OHIP approved clinic for your recovery needs, you can view the list of all approved clinics in the Hamilton, Niagara, Haldimand, and Brant areas here.

Where are you located?

GNP is in Niagara-on-the-Lake at 1882 Niagara Stone Road (neighboring the Niagara North Family Health Team and Simpson's Pharmacy). Our entrance is on the left-hand side of the building as soon as you enter the parking lot. Parking is free of charge and fully accessible.

We are primed to service clients from across the Niagara Region, including Niagara-on-the-Lake, St. Catharines, Niagara Falls, Thorold, Welland, Pelham, Fonthill, and Fort Erie.